WizeBet Privacy Policy

1. Overview

This Privacy Policy covers all personal data processing activities by WizeBet in connection with your use of our website, mobile platform, customer support services, and any related features or promotions. By registering an account or continuing to use WizeBet after this policy has been updated, you acknowledge that you have read and agreed to its contents.

"Personal data" refers to any information that can be used to identify you directly or indirectly — this includes your name, contact details, government ID information, financial data, and online activity on our platform. WizeBet acts as the data controller for all personal information collected through its services.

We process your data based on lawful grounds including your consent, the necessity to perform our contract with you, compliance with legal obligations, and legitimate business interests. We do not process personal data for any purpose beyond what is disclosed in this policy without obtaining your prior consent.

2. Data We Collect

WizeBet collects personal information in several ways — directly from you when you register or interact with our platform, automatically through our systems, and from third-party service providers when required for verification. Here's a breakdown of what we collect:

We collect only what is strictly necessary for delivering our services. You are not required to provide optional data fields, but doing so may enable a better experience on the WizeBet platform.

3. How We Use Your Data

WizeBet processes your personal data for the following specific and legitimate purposes:

• Account creation and management: To register your account, verify your identity, and maintain your member profile on WizeBet.
• Service delivery: To process bets, games, deposits, and withdrawals — the core functions of the WizeBet platform.
• KYC and AML compliance: To satisfy our legal obligations under Philippine anti-money laundering laws and regulatory requirements from our licensing authority.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, and terms violations on the WizeBet platform.
• Customer support: To respond to your queries, complaints, and requests efficiently and accurately.
• Promotions and communications: To send you bonus updates, game announcements, and account notifications — only if you have opted in to receive these.
• Responsible gaming: To monitor gameplay patterns and identify users who may need support through our Responsible Gaming program.
• Platform improvement: To analyze usage data and improve WizeBet's features, interface, and overall performance.

4. Sharing of Information

WizeBet does not sell or share your personal data with third parties for their own marketing or commercial use. However, we may share your information in the following limited and controlled circumstances:

• Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other PH-based payment providers receive transaction-specific data to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may process your ID documents on our behalf to confirm your identity.
• Regulatory authorities: The Anti-Money Laundering Council (AMLC), National Privacy Commission (NPC), and our licensing authority may request data as required by law. WizeBet will comply with lawful requests.
• Legal and law enforcement: We may disclose information when required by a valid court order, subpoena, or government directive.
• Service providers: Hosting providers, cybersecurity firms, and analytics partners may process data on our behalf under strict confidentiality agreements.

All third parties that handle data on behalf of WizeBet are required to process it strictly according to our instructions and applicable Philippine data privacy laws. We do not permit them to use your data for their own purposes.

5. Cookies and Tracking Technologies

WizeBet uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us recognize you between sessions and provide a smoother, more personalized experience.

We use the following types of cookies on WizeBet:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and core navigation. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game selections to improve your experience.
• Analytics cookies: Help us understand how users interact with WizeBet so we can improve it. This data is aggregated and non-identifiable.
• Security cookies: Detect and prevent fraudulent activity or unauthorized access attempts on your WizeBet account.

You can manage or disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the WizeBet platform. Continuing to use our site after being presented with our cookie notice is taken as consent to our cookie usage as described above.

6. Data Retention

WizeBet retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law and regulatory obligations. Here's our general retention approach:

• Active account data: Retained throughout your membership with WizeBet and for a period afterward as required by AML and tax regulations.
• Transaction records: Kept for a minimum of five (5) years following the transaction date, in compliance with AMLC requirements.
• KYC documents: Retained for the duration of your account plus five (5) years after closure.
• Support communications: Kept for up to three (3) years for quality assurance and dispute resolution purposes.
• Technical and usage logs: Typically retained for up to twelve (12) months unless a security investigation requires longer retention.

Once retention periods expire, data is securely deleted or anonymized so it can no longer be linked to you personally.

7. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by WizeBet:

• Right to be informed: You have the right to know what personal data WizeBet collects about you and how it is used — which is the purpose of this very policy.
• Right to access: You may request a copy of the personal data WizeBet holds about you at any time.
• Right to correction: If any information we hold about you is inaccurate or outdated, you have the right to have it corrected.
• Right to erasure or blocking: You may request that we delete or block your personal data under certain conditions, such as when the data is no longer needed for its original purpose.
• Right to data portability: You may request a structured, commonly used, machine-readable copy of your personal data for transfer to another service provider.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to lodge a complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Privacy Officer at support@wizebet.net. We will respond to your request within fifteen (15) business days.

8. Data Security Measures

WizeBet employs a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. Our security practices include:

• SSL/TLS encryption: All data transmitted between your device and WizeBet servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Your account password is never stored in plain text — it is hashed using modern cryptographic algorithms.
• Two-factor authentication (2FA): Available as an optional security layer for your WizeBet account login.
• Access controls: Only authorized WizeBet personnel with a legitimate business need can access your personal data, and all access is logged.
• Regular security audits: WizeBet conducts periodic security assessments and vulnerability testing to maintain the integrity of its systems.
• Data breach response: In the unlikely event of a personal data breach that poses a risk to your rights, WizeBet will notify you and the National Privacy Commission within the timeframes required by law.

9. Protection of Minors

WizeBet does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly intended for adult users. During the registration process, we require a valid government-issued ID to verify your age and identity.

If WizeBet discovers that personal data has been collected from a minor without verifiable parental consent, we will immediately delete the account and all associated data. If you believe a minor has registered on WizeBet, please contact us at support@wizebet.net right away.

10. Changes to This Privacy Policy

WizeBet may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make significant updates, we will notify you through a prominent notice on the WizeBet platform, via email, or through an in-app notification.

The "Last Updated" date at the top of this page always reflects the current version. We encourage you to review this policy regularly to stay informed about how WizeBet protects your privacy. Your continued use of our platform after any changes take effect constitutes your acceptance of the updated policy.

11. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests related to this Privacy Policy or how WizeBet processes your personal data, you can reach our dedicated Data Privacy Officer through the following:

• Email: support@wizebet.net
• Platform: Live chat available on the WizeBet website during business hours
• FAQ: Visit our FAQ for answers to common questions

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission (NPC) of the Philippines via their official channels at privacy.gov.ph.